Original Research Article
Year: 2021 | Month: January-March | Volume: 6 | Issue: 1 | Pages: 282-287
Effect of Hospital Facilities and Doctor Services on Decision of People in Medan City Going to Penang Hospital, Malaysia
Ruslan Zuhair Pulungan1, Destanul Aulia2, Etti Sudaryati3
1,2,3Universitas Sumatera Utara, Indonesia.
Corresponding Author: Ruslan Zuhair Pulungan
ABSTRACT
The community's decision in using health services is the most important thing for the hospital. This shows that the hospital is able to provide services according to the wants and needs of the community. The phenomenon of health services provided by a number of hospitals in Medan City is currently not fully oriented towards patient satisfaction, so that many Medan people prefer to seek treatment abroad such as Penang Hospital, Malaysia, because they are considered to be able to provide much better service. The purpose of this research is to find out effect of hospital facilities and doctor services on decision of people in Medan City going to Penang Hospital, Malaysia. The type of research used is quantitative analytic, with a cross sectional approach. The research was conducted in Medan City from October 2019 to July 2020. The population in this study were the people of Medan City who had completed treatment at the Penang Hospital, Malaysia. The data analysis method used was logistic regression analysis. The results of the analysis showed that hospital facilities (p=0.001) and doctor services (p=0.001) had a significant effect on decision of people in Medan City going to Penang Hospital, Malaysia. Based on these findings, it is recommended that all Medan City Hospitals switch to a more optimal and consumer-oriented service system as has been done by most hospitals in Penang, Malaysia.
Keywords: Hospital Facilities, Doctor Services, Decision of People.