Original Research Article
Year: 2019 | Month: July-September | Volume: 4 | Issue: 3 | Pages: 81-85
The Effect of Good Corporate Governance Principles on Patient Satisfaction in the Hospital Bahagia City of Makassar
Andi Muhammad Dzulkifli1, Muhammad Alwy Arifin2, A. Ummu Salmah3, Darmawansyah4, Amran Razak5, Nurhaedar Jafar6
1Postgraduate School Program Hasanuddin University, Indonesia
2,3,4,5,6Public Health Study Program, Faculty of Public Health, Hasanuddin University, Indonesia
Corresponding Author: Andi Muhammad Dzulkifli
ABSTRACT
The concept of Good Corporate Governance is applied not only in the field of private companies but also in the public sector, including very broad fields such as in the fields of education, police, transportation and health as well as social services. This study aims to analyze the relationship of the principles of Good Corporate Governance to the satisfaction of inpatients in the Bahagia Hospital of Makassar City. This study uses a type of quantitative research using a cross-sectional design. Proportional sampling is calculated using the Slovin formula obtained by 83 samples. To analyze the effect of Good Corporate Governance variables on patient satisfaction, data were analyzed using the Chi-Square test. The results showed that there was a relationship between the principle of transparency (p = 0,000), accountability (p = 0,000) and responsibility (p = 0,000) on patient satisfaction. It is recommended that the hospital maintain and further improve the quality of service, among others by giving more time in listening to complaints and patient expectations, the ease of getting patients information about health services and the availability of inpatient rooms and maintaining the cleanliness of the inpatient room.
Keywords: Good Corporate Governance, Patient Satisfaction, Hospitalization.