Original Research Article
Year: 2019 | Month: April-June | Volume: 4 | Issue: 2 | Pages: 163-167
Differences in Service Quality before and After Accreditation at Pamboang Health Center Majene Regency
Nur Sakilah1, Muhammad Alwy Arifin2, Anwar Mallongi3
1Postgraduate School Program Hasanuddin University, Indonesia
2Public Health Study Program, Faculty of Public Health, Hasanuddin University, Indonesia
3Public Health Study Program, Faculty of Public Health, Hasanuddin University, Indonesia
Corresponding Author: Nur Sakilah
ABSTRACT
This study aims to compare the differences in the quality of health center services before and after accreditation at the Pamboang Community Health Center, Majene Regency.
The research was carried out in the form of a survey with a comparative approach. A sample of 100 respondents who received service. Sample selection uses nonprobability sampling. Sampling is purposive sampling. Data were analyzed using the McNemar test.
The results showed respondents' assessment of the attitude of the officers before accreditation was considered good (53%) and not good (47%), while after good accreditation (100%), there were differences in attitudes of officers before and after accreditation (p = 0,000), environmental conditions before accreditation is considered good (68%) and not good (32%), while after accreditation is good (100%), there are differences in environmental conditions before and after accreditation (p = 0,000), waiting time before accreditation is considered good (63%) and less good (37%), while after accreditation is good (100%), there is a difference in waiting time before and after accreditation (p = 0,000). It can be concluded that there are differences in service quality before and after accreditation at Pamboang Public Health Center, Majene Regency.
Keywords: Quality of Service, Accreditation, Puskesmas