Year: 2024 | Month: October-December | Volume: 9 | Issue: 4 | Pages: 357-369
DOI: https://doi.org/10.52403/ijshr.20240442
Strategies for Improving Patient Experience and Satisfaction in Healthcare Facilities in USA
Mohammad Rafiqul Islam Chowdhury1, Tahmidur Rahman Chowdhury2, Samiha Binte Abdullah3
1Ambassador Crawford College of Business and Entrepreneurship, Kent State University, Kent, Ohio, USA.
2Ambassador Crawford College of Business and Entrepreneurship, Kent State University, Kent, Ohio, USA.
3Ambassador Crawford College of Business and Entrepreneurship, Kent State University, Kent, Ohio, USA.
Corresponding Author: Mohammad Rafiqul Islam Chowdhury
ABSTRACT
Patient experience and satisfaction are critical indicators of healthcare quality and play a pivotal role in shaping care outcomes, trust, and patient retention. This study examines key strategies to enhance patient satisfaction in healthcare facilities in the USA, focusing on communication, technology integration, staff training, environmental improvements, and operational efficiency. Findings reveal that effective communication, combined with empathy and cultural competence, significantly improves patient trust and compliance. Technological advancements like telehealth and patient portals enhance convenience but require addressing digital literacy challenges. Environmental and operational improvements, including noise reduction and workflow optimization, also contribute to positive experiences. The study highlights the need for a patient-centered approach that integrates these elements holistically. However, challenges such as resource constraints and cultural sensitivity require further exploration to ensure equitable implementation. These insights provide actionable recommendations for healthcare facilities to prioritize patient satisfaction as a cornerstone of quality care.
Keywords: Patient Experience, Patient Satisfaction, Healthcare Quality, Communication Strategies, Technology Integration, Empathy Training, Environmental Improvements, Operational Efficiency, Patient-Centered Care.