International Journal of Science and Healthcare Research

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Case Study

Year: 2019 | Month: January-March | Volume: 4 | Issue: 1 | Pages: 128-135

Globalization and Management Innovation in the Sulawesi Province Hospital of South 2012: A Case Study

Hasan Rahim1, Wibowo2

1Department of Hospital Administration, Faculty of Public Health, Hasanuddin University.
2Center for Research and Development of Health Resources and Health Services Research and Development Agency, Indonesian Ministry of Health, Jakarta.

Corresponding Author: Hasan Rahim


General Hajj Hospital South Sulawesi is the only hospital owned by a local government to make changes in order to improve the quality of one of them by implementing a quality management system ISO 9001:2008. However, when viewed from some performance indicators that have been achieved have not shown the maximum results. This study aims to find out why the changes in implementing the ISO 9001:2008 quality management in General Hajj Hospital South Sulawesi not achieve optimal results. This study was conducted in General Hajj Hospital South Sulawesi. The method used in this research is a qualitative study: case study using in-depth interviews (depth interviews) against those involved in the implementation process of ISO 9001:2008 in General Hajj Hospital South Sulawesi. The samples in this study using key informants were 19 informants. Results from in-depth interviews were analyzed using techniques informant qualitative content analysis. The results showed that at this stage learn the basics of the changes made and initiated by the desire driven leaders (top down) who saw an urgent condition and need thorough repairs. Socialization goals change and the impact of the change is still lacking, not to the lower level. The role of change agent, supporting the support and involvement of stakeholders is still lacking. The reward in an effort to consolidate the perceived change is still lacking. Concluded that changes made in South Sulawesi Province Hospital Haji not achieve optimal results because they do not implement the nine stages of change management as a whole.

Keywords: Change Management.

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