International Journal of Science and Healthcare Research

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Original Research Article

Year: 2018 | Month: July-September | Volume: 3 | Issue: 3 | Pages: 42-54

Quality Analysis of Service Program Services National Health on Satisfaction Patients in Public Hospital Mimika District Mimika

Maria Greta Dimi1, A.L. Rantetampang2, Agus Zainuri3, Anwar Mallongi4

1Magister Program of Public Health, Faculty of Public Health, Cenderawasih University, Jayapura.
2,3Lecturer of Master Program in Public Health Faculty of Public Health, Cenderawasih University, Jayapura
4Environmental Health Department, Faculty of Public Health, Hasanuddin University, Makassar

Corresponding Author: Maria Greta Dimi


Background: Mimika Hospital in Mimika Regency is the only hospital owned by the local government which is the reference for advanced health services for patients including JKN participants in Mimika Regency. Patient satisfaction with service is satisfied in tangible dimension, reliability, responsiveness, assurance, empathy, assurance and empathy.
Research Objectives: Analyze the health service program for patients in Mimika General Hospital of Mimika Regency.
Methods: Descriptive analytic design with cross sectional study. The study was conducted in May 2018 in Mimika Hospital in Mimika Regency. The population are JKN patients who have visited 3 times in Mimika Hospital in Mimika Regency and the number of samples is 210 people. Data obtained using questionnaire and analysis using Chi square and logistic binary regression.
Results: There is a relationship between outpatient program of JKN toward patient satisfaction is tangible (p-value 0,000 <α = 0,05), reliability (p-value 0,005 <α = 0,05), responsiveness (p-value 0.005 <α = 0.05), assurance (p-value 0,000 <α = 0,05), empathy (p-value 0.001 <α = 0.05). The assurance and empathy in the service quality of the JKN program is dominant factor on the patients satisfaction in Mimika Hospital in Mimika Regency

Keywords: Quality Service, Satisfaction, Patient, Hospital

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