Original Research Article
Year: 2018 | Month: July-September | Volume: 3 | Issue: 3 | Pages: 135-143
Effect of Characteristic Total Quality Management on Performance of Health Management Performance in Tolikara District of Tolikara Regency
Teretina Penggu1, A.L. Rantetampang2, Yermia Msen3, Anwar Mallongi4
1Magister Program of Public Health, Faculty of Public Health, Cenderawasih University, Jayapura.
2,3Lecturer of Master Program in Public Health Faculty of Public Health, Cenderawasih University, Jayapura
4Environmental Health Department, Faculty of Public Health, Hasanuddin University, Makassar, Indonesia
Corresponding Author: Anwar Mallongi
Background: Measuring performance in a modern organization provides an important mechanism for employees to use in explaining performance goals and standards and motivating individual performance over time can be used for total quality management in the form of Customer focus, quality obsession, scientific approach, long-term commitment, teamwork, continuous improvement of systems, education and training, freedom of control, unity of purpose and the involvement and empowerment of employees.
Research Method: Qualitative descriptive conducted at Tolikara Hospital in May - July 2018 as many as 4 people informant. Data were obtained using interview guidelines and analyzed qualitatively.
Result of research: Carry out total quality management needed for customers, namely control, planning and improving services and the use of quality medicines. Quality obsession by working according to standard operating procedures. Approach in accordance with the main tasks and functions and solutions, the right decisions and make problems for the leadership Education and training have not been maximized in all health workers. Freedom is managed with existing rules and predetermined operational standards. Unity of purpose for the main tasks and functions is also in providing stabilization but not maximal for non-permanent employees. Challenges and empowerment of health workers are involved in providing input in improving services.
Keywords: Total Quality Management, Managerial Performance, Health Employee.