Original Research Article
Year: 2018 | Month: July-September | Volume: 3 | Issue: 3 | Pages: 122-134
Factors affecting with Implementation of Good Quality Service at Tiom Hospital Public Sub Province Lanny Jaya
Darbi Kiwo1, A.L. Rantetampang2, Yermia Msen3, Anwar Mallongi4
1Magister Program of Public Health, Faculty of Public Health, Cenderawasih University, Jayapura
2,3Lecturer of Master Program in Public Health Faculty of Public Health, Cenderawasih University, Jayapura
4Environmental Health Department, Faculty of Public Health, Hasanuddin University, Makassar, Indonesia
Corresponding Author: Anwar Mallongi
Background: Hospital represents one of the health service institutions which are vital to be mounted by society. Officer which look out on direct with moment society give service represent especial source in executing prima service, for that officer require to get special attention. The mentioned because of most cause of satisfaction customer/client in health service from officer behavior in giving excellent service, but the excellent service in Tiom Hospital uncommitt better. Research of subjective to know factor - factor related to un-committing of excellent service in Tiom Hospital Sub Province Lanny Jaya.
Method Research: Analytic by using cross sectional study of conducted in October 2017 with amount of sample counted 48 people. Data approach used questionnaire and analyzed by chi square.
Result of research: The factors related to the excellent service at Tiom Hospital, Lanny Jaya Regency are reciprocal salaries (p-value = 0.006; RP = 2.402; CI95% = 1.201 - 4.804), variety of expertise (p-value = 0.000; RP = 19.286; CI95 % = 2,851 - 130,455), assignment attributes (p-value = 0.007; RP = 3.095; CI95% = 1.122 - 8.535), autonomy (p-value = 0.036; RP = 2.011; CI95% = 1.017 - 3.976), feedback (p-value = 0.002; RP = 2.538; CI95% = 1.339 - 4.813), organizational commitment (p-value = 0,000; RP = 2.747; CI95% = 1.645 - 4.488) and leadership of the Head of the Room (p-value = 0.013; RP = 2,143; CI95% = (1,136-441). Factors related to gender (p-value = 1,000; RP = 0.947; CI95% = 0.564 - 1.591), education (p-value = 0.488; RP = 1.267; CI95% = (0.771 - 2.081), working period (p-value = 0.283; RP = 1.510; CI95% = (0.785 - 2.903), task significance (p-value = 0.226; RP = 1.500; CI95% = 0.844 - 2.666 ) and co-workers (p-value = 0.170; RP = 1.523; CI95% = (0.901 - 2.574).
Keywords: Excellent Quality Service, Employee, Tiom Hospital.