International Journal of Science and Healthcare Research

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Original Research Article

Year: 2018 | Month: July-September | Volume: 3 | Issue: 3 | Pages: 93-104

Quality Control of Health Services with Patient Satisfaction in Puskesmas Wania, District of Mimika

Nikolaus A. Letsoin1, A.L. Rantetampang2, Bernard Sandjaja3, Anwar Mallongi4

1Magister Program of Public Health, 2,3Lecturer of Master Program in Public Health Faculty of Public Health, Cenderawasih, University, Jayapura
4Environmental Health Department, Faculty of Public Health, Hasanuddin University, Makassar

Corresponding Author: Anwar Mallongi


Background: Public health centre as a first-rate health facility for patients. Satisfaction factors considered by the customer in assessing a service, namely timeliness, reliability, technical ability, technical competence, service access, service effectiveness, staff relations, efficiency, service continuity, security and convenience. Patient satisfaction at Wania Health Center is a problem in service that has not been optimal.
Research Objective: This is to know the Quality of Health Service Relationship with Patient Satisfaction at Public health centre Wania of Mimika Regency
Methods: Observational analysis with cross sectional study design. The study was conducted in May - June 2018 at Wania Health Center with the population was visiting patients and as many as 860 samples. Data were obtained using questionnaire and analyzed using chi square test and binary logistic regression.
Result of research: There is service quality relation based on technical competence (p-value 0,000, RP: 1,763 (1,520-2,046) access to health service (p-value 0,017, RP: 1,970 (1,706-2,274), effectiveness (p-value 0,013; RP: 1,966 (1,691-2,295), relation with officer (p-value 0,000, RP: 3,636 (3,160-4,185), efficiency (p-value 0,000, RP: 1,865 (1,612-2,158), service continuity RP: 2,311 (2,002-2,668), security (p-value 0,000, RP: 2.078 (1,801-2,397) There is no relationship of service quality based on convenience (p-value 0.654; RP: 1.056 (0.868-1.285) with patient satisfaction at Wania Health Center Quality of service based on relationship with officer and service continuity has dominant influence with patient satisfaction at Wania Health Center.

Keywords: Quality Control, Satisfaction of patient, Public Health Centre.

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